FAQ

Our current hours can always be found on our Provincetown Store Info page.

Well behaved dogs and other furry friends are always welcome at Repurposed. We do ask all dogs to please keep their human leashed while in the store.

A day rarely passes that someone will not ask us about the mash-ups we play in our Provincetown store. When we were prepping to open, a friend said if everything in the store is repurposed, the music should be, too; he suggested we play only mash-ups, and it has been an integral part of our concept since day one.

With the exception of our Christmas music, all of the mash-ups played at Repurposed in Provincetown were created by Shahar Varshal.

Absolutely not. RepurposedOnline.com has a selection of the products available at our Provincetown store. We will be adding to the online catalog on a regular basis.

There are many items we sell in our store that cannot be easily sold online. Some one-of-a-kind items sell so quickly that we don't have time to photograph them and get them online. Other items cannot be sold online due to restrictions from the maker.

If you're interested in something you saw when you visited, but don't see it online, click the little chat bubble and we'll see what we can do to help you!

Maybe.

While most of the items we sell are physically in our store, some items are not necessarily in-stock in Provincetown. A few items are created on-demand, some items are packed away in our store room when not in season, while others are shipped directly by the maker from their location. Items that ship from a location other than Provincetown state this in their description.

You can always opt to pick-up your order in Provincetown, but, depending on the item, it may need to be delivered to us first. We’ll send

Not necessarily. Our definition of repurposing simply requires using stuff for a purpose other than that for which it was intended. For example, if we had a chess set made from nuts and bolts, chances are some of those pieces would have been purchased new, but they're being used in a different way than you'd expect.

That said, the vast majority of what we sell—we estimate around 90% of our merchandise—uses post-consumer materials or components otherwise destined for a landfill.

Are you crazy?!! Come on, some of our products have brand names on them!

No, Repurposed does not make everything we sell. Though we do make some of our own products, what we do is more about the curating than the creating.

We make some of it ourselves and are lucky enough to be in a town populated by some very creative people.

When we started, we scoured the internet for items that were made from recycled materials or were otherwise upcycled from everyday items. And since we opened, we've gotten a lot of recommendations from our customers!

Some of our products are items any retail store could get wholesale while others are exclusive to Repurposed.

If you create a unique item that should be in our store, or know someone who does, read about Your Stuff in Our Store.

We make some ourselves, have a number of creators in Provincetown and elsewhere on Cape Cod, shop vendors from all around North America, and then purchase items made in South America, Asia, Europe, and Africa.

Now we just have to find someone making great repurposed stuff in Australia! If that's you, read about Your Stuff in Our Store.

When we purchase products made in developing countries, we buy from companies certified as Fair Trade and those that provide details about their ethical business practices.

If you'd like to know where a particular item is made before making your purchase, just click the little chat bubble and ask!

Our primary business is our brick-and-mortar store in Provincetown, Massachusetts. The stock we purchase is mostly sold there and provides the revenue to purchase new stuff.

Because business on Cape Cod is very seasonal, in the winter we don’t have the budget to maintain the same levels of stock as we do in the summer. We wish we did (and someday hope to), but right now that’s not possible.

If an item you want is sold out, sign up for a back-in-stock notification. There is absolutely no commitment when you do so, but it helps us understand what we should prioritize in our purchasing. When we receive the product, you’ll receive an automated notification and can decide at that time if you want to make the purchase.

Many of our creators would love the opportunity to make something special for you! Just click the little chat bubble or stop by the store and let us know what you're thinking about.

Hey, it happens. Sometimes email goes to junk mail folders or for other reasons isn't received. If you weren't able to complete the signup because you didn't get the email, just send us a message letting us know, including the email address you used. We'll make sure you get your points!

Visit the Repurposed Rewards page for questions about the program.

In-store in Provincetown, we accept MasterCard, Visa, Amex, Discover, Apple Pay, Google Pay, Meta Pay, and, of course, dead presidents.

Online at RepurposedOnline.com we can take all of the above, plus Shop Pay, PayPal, and Venmo.

And apparently Diners Club. I mean, they tell us we can take it, but we've never seen one.

We are required to collect sales tax on orders shipped to addresses in Massachusetts or purchased at our Provincetown store. We collect 6.25% tax on taxable items, and nearly all of the items we sell are taxable. Shipping and handling are not taxable in Massachusetts.

At this time we are not required to collect tax on orders shipped outside of Massachusetts.

Gift cards are not taxable.

If you purchase products from Repurposed through an online marketplace, such as Shop, Facebook Marketplace, or Google Shopping, you may be charged sales tax, even if you are in a state other than Massachusetts. These sites are required by law to collect sales tax in all states where it is mandated.

Small retailers are not required to charge sales tax for states in which they do not have a nexus. Repurposed encourages everyone to shop directly from retailer e-stores, such as RepurposedOnline.com, rather than through online marketplaces.

A ton of 'em! In fact, every member of Repurposed Rewards, our free points program, has a code which we encourage them to share with their friends and family. This code will give a first-time customer 10% off any purchase of $60 or more.

We sell traditional plastic gift card, with a unique Repurposed twist, both online and in-store. We also sell Digital Gift Cards with instant delivery on the website only.

Read more about Repurposed Gift Cards.

In an effort to keep our prices low and pass as much of the profit as possible along to the creative folks, and because we are a small business, we try to minimize the "frills" we offer. As we grow our business, we hope to add additional services, but at this time we do not offer gift wrap.

Our default shipping method is USPS Priority Mail, which typically delivers within 2–3 business days after processing to most U.S. locations. We also offer UPS Ground, which can be more cost-effective but usually takes longer to arrive.

Enjoy FREE Economy Shipping on most U.S. orders over $75. The free option will be the most economical method available for your address and may include USPS Ground Advantage or UPS Ground Saver. Estimated delivery is 7–10 business days. Please note, some large, heavy, or delicate items may not qualify for free shipping. These exclusions will be noted in the product description.

Some items ship directly from their creators rather than from our Provincetown store. These products are clearly noted in their descriptions.

We may upgrade UPS Ground or Economy Shipping to USPS Priority Mail when the difference in cost isn’t significant.

For details about international shipping and additional terms, please review our full Shipping Policy.

At Repurposed, our mission is to give old things a new life—and that includes our packaging! By reusing boxes, padded mailers, and other shipping materials, we reduce waste and lower our environmental impact. It’s part of our commitment to sustainability and aligns with our philosophy of rethinking how we use resources.

All of of the kraft paper, bubble wrap, and packing peanuts used when we ship your order arrived at our store protecting the items we sell, or were given to us by others who would prefer not to add their own to the landfill. We save and reuse boxes and padded mailers, so when your order arrives it may not be as pretty as it would have if purchased from another online store. As most of the orders we ship are considerably smaller than those we receive, we also use Priority Mail supplies from the U.S. Postal Service.

We ensure every package we reuse is clean, sturdy, and suitable for shipping your items securely. The only difference is the packaging may have a bit of character—like prior labels or markings—reminding you that it’s being repurposed instead of wasted.

We'll gladly ship anywhere, provided the products ordered don't violate any local laws.

Maybe.

If all of the items in your order are in stock in Provincetown, you may be able to select pick up during checkout. Most orders are ready in 1 to 2 business days—but please remember that we are not open seven-days-a-week except in the summer (and shoulder seasons).

Some items are shipped directly from the creator. In almost all cases, the product description will make this clear before you place your order, however due to the limits of our system, you may still see a pick up as an option.

Don't worry about it too much. If you ever select pick up on an item that cannot be picked up, we'll let you know. You'll always have the option to get a refund in that case.

Not if they're in the same order. There's just no way for the system we use to do that. If you need some items shipped and others delivered, we're afraid you'll have to place two separate orders.

Our packing slip shows a list of the items included in the shipment, but does not show any prices. Because RepurposedOnline.com and Repurposed Provincetown share the same inventory, it is possible that an item in the shipment may have a price tag on it. If you enter a gift message at checkout, we make every effort to remove the tags or obscure the prices.

No, no, no, no, no! Your information is one of the few things we will never repurpose. You can read our Privacy Policy for all of the details.

Have you checked your spam/junk mail folder? That's the first place to look if you placed an order and haven't received a response. Our system will send a confirmation for your order immediately upon completion of the sale. All emails from us originate at RepurposedOnline.com.

It's also possible you typed your email address incorrectly or our message was stopped by your ISP before reaching your inbox. If you've checked your spam folder and still don't see anything, contact us and we'll assist you.

Yep! All of the reviews on our website are submitted by real customers.

We use an app called Judge.me to collect reviews about our products and website. We don’t have the ability to change star ratings and cannot delete reviews. We edit text only to remove profanities and to protect personal information. Reviews tagged as "Verified" have been matched-back to an actual purchase by Judge.me. Read their Authenticity Policy for more information.

If you would like to leave a review, you can visit Your Account page, find the order, and there will be a "Write a new review" button on that page.

Reviews about customers’ experience at Repurposed Provincetown are collected via our Google Business profile. We cannot remove or edit these reviews. You can leave a review about Repurposed Provincetown.

We do send email requests to customers soliciting their feedback, but in no way do we require or even suggest the nature of that feedback. Repurposed Rewards members receive points for leaving a review, but they receive those points regardless of whether said review is positive or negative.

Repurposed stands behind everything we sell, and we require that all of our vendors and creators do the same. That said, a lot of the products in our store and on our website are made by hand and issues may arise on rare occasion.

If you have any issue with a product you purchased from us, be it in-store or online, please let us know. You can always click the chat bubble that appears on every page of our website. If it's a unique issue with your particular item, we want the opportunity to resolve it; if it's a problem with the way something was made, we can take action to prevent other customers from having a similar experience; and if it's evidence that something we're currently selling doesn't meet our high standards, we can reevaluate whether that product should be at Repurposed.

We're trying to do our part to offset the throwaway economy, so, naturally, we want you to keep your Repurposed products for as long as possible. We can't do that if we sell you badly made merchandise.

While we hope you're going to love your purchase, we do permit returns for exchanges or store credit. You can visit the Orders/Returns page for start the return.

Read our Refund Policy for complete details.

Repurposed is always looking for items that might otherwise be discarded, for use in a project by us or our creators, but that list changes frequently. Check out Old Stuff We Can Repurpose to see what's currently on the list.

No more corks, please. We never want to see another cork ever again.

Please let us know by clicking the blue chat balloon. You won't be annoying us, but helping us. As a small business, things sometimes slip through the cracks, and if it's still incorrect it's likely we're just not aware of it. Thanks!

If you'd like to contact us, you can:

• click the chat bubble that appears on every page of our website;
• use the form on this page;
• follow us on Facebook and Instagram;
• send mail to Repurposed, 350 Commercial Street, Provincetown, MA 02657; or
• visit us anytime we're open!